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• We encourage lasting relationships built on mutual trust with our customers.
• We ensure that all contracts with our customers are fulfilled.
• Our contractors work according to the Gerdau Group's Ethical Guidelines.
• We respect the rights of our customers and respect their priorities.
• We supply products and services that meet the needs of our customers, using procedures in keeping with the concepts and practices of Total Quality Management.
• All of the company's units have the responsibility for designing, manufacturing, and delivering quality products.
• Our employees seek to identify customers' priorities and, on the basis of this knowledge, strive to improve our customer service and the quality of our products and services.
• Our employees only make promises regarding delivery of products and services when they can be fulfilled.
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